Incident and Problem Manager

Looking for a role with purpose?  A chance to make a difference? Now is the time to join us!

Ko wai mātou | Who are we?  

Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. We are the shared data and digital service for Te Whatu Ora Northern Region. Data & Digital has a big role to play in the transformation of health and we invite you to join our exciting journey. 

Mō tō Mātou Rōpū – About Our Team 

Join the Technology Operations team - You will be part of a team working towards maintaining a high standard of support, actively supporting platform improvements and well into our transition to the cloud.

Te Whiwhinga Mahi | The Opportunity 

You will work across multiple teams to resolve Major Incidents and Problems and be actively involved in cementing awareness around our ‘Major Incident and Problem Management’ processes. This vacancy is due to an internal promotion, is a permanent full-time role based in Penrose. The salary ranges between minimum 88K to maximum 132K depending on experience.
·       Ensuring that the Major incident and Problem Management process is adhered to and championing for others to continuously identify and resolve incidents.
·       Recommending process improvements to prevent similar incidents from recurring and ensuring that there is a continual reduction in high impacting incidents

Ngā Pūkenga me ngā Wheako – Skills & Experience

Qualifications and Training
Essential
·       Applicable Tertiary or Professional qualification in Information Systems or Business Management, or proven experience in lieu of such qualification.
·       Demonstrable high level of understanding and experience with ITIL V3 framework.

Preferred
·       Degree and/or significant experience in Health Information Management.
·       Evidence of ongoing professional development and contribution to the profession (e.g. conference presentations, journal articles, etc.).
Experience
Essential
·       2-4 years + management experience of teams
·       4-6 years + experience with management of operational environments
Preferred
·       Formal ITIL qualification
·       2-5 years + Experience with management of health information systems.

Role Competencies
·       High customer service focus
·       Ability to make decision under challenging circumstance
·       Ability to solve problems
·       Result driven

He aha e taea e koe te tumanako hei utu | What you can expect in return

·       Working in health brings its own special kind of reward and we’re passionate about it. Through our people, there’s a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of

·       A supportive and nurturing team environment with depth of expertise to support you

·       Ongoing personal development with personal and professional development opportunities to get involved in

·       A flexible and remote enabled working environment

·       Acute focus on well-being with dedicated well-being events

 Our team celebrates diversity and inclusion, so put your unique perspective forward and let's see where it takes us! If you're interested in this role but feel you may not have the exact experience we're looking for, please still consider applying as we're keen to hear from curious, passionate people who are willing to learn!

 Mā whero, mā pango ka oti ai te mahi.

With red and black the work will be complete.

 Me pēhea te tuku tono | How to apply 

All completed applications have to be submitted online. Click on ‘apply’ via the link provided.

A copy of the position description can be provided on request, please email our recruitment team at vacancies@healthalliance.co.nz 
Applications Close:  Tuesday, 30 April 2024

Please note only candidates who have the right to work in New Zealand will be considered.